A customer service specialist accepts and ensures appropriate steps are taken to resolve customer complaints. When asked what customer service does, the first thing that comes to mind is assisting customers with issues encountered while purchasing or after purchasing the company’s products or services. Within the job description of a customer service specialist are tasks such as managing incoming calls and customer service inquiries, creating sales opportunities for new customers, identifying and assessing customer needs to ensure customer satisfaction. Among other duties and responsibilities, the following can be listed:
- Always maintains a positive and professional attitude towards customers.
- Provides immediate responses to customer inquiries via email, phone, and social media channels.
- Collaborates with colleagues or managers to find the best solutions to customer problems.
- Identifies common issues along with possible suggestions for improvement and communicates them to management.
- Respects customer data privacy at all times.
- Communicates with customers through various channels.
- Accepts and ensures appropriate measures are taken to resolve customer complaints.
- Acquires knowledge about products or services to answer questions.
- Ensures complaints and feedback from customers are recorded.
- Coordinates and communicates with other departments when necessary.
- Ensures customer satisfaction.
